Elevated email delivery delays
Minor · 42 minutesSep 28, 2026
Notification emails (portal invitations, check-ins) were delayed up to 15 minutes due to a queue backlog at our email provider. No emails were lost; all queued messages were delivered.
Checking systems…
Web application
dashboard.clerklylegal.com
90 days
Database & authentication
Case data, sign-in, permissions
90 days
File storage
Case documents and uploads
90 days
Email notifications
Via clerklylegal.com (Resend)
90 days
E-signature
Dropbox Sign integration
90 days
The Clerk (AI)
Monitors, proposals and case Q&A
90 days
Incident history
Document upload failures
Major · 1 hour 12 minutesSep 9, 2026
Uploads to case files failed with errors between 14:03 and 15:15 PT after a storage configuration change. The change was rolled back and all uploads succeeded on retry. No documents were lost.
Intermittent sign-in errors
Minor · 25 minutesAug 17, 2026
A small percentage of sign-in attempts returned an error during an authentication service upgrade. Retrying succeeded. No sessions or data were affected.